Technology With A Human Touch – As technology leaders, we have the opportunity and responsibility to ensure our teams, regional or global, operate efficiently and maximize performance using software and hardware solutions to deliver the best products and services to our customers and clients.
Our mission as technology experts is to review existing systems, explore new solutions, and eliminate performance bottlenecks with an eye toward maximizing budget and minimizing disruption.
Technology With A Human Touch
We are the custodians of our business technology, but we also have a responsibility to understand that the human touch is at the heart of all our technology solutions.
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We never lose sight of the fact that our most important asset is the people in our ecosystem. Our colleagues, customers and supplier partners are integral to our success.
In an age where speed is paramount to maximize performance and we have new solutions to integrate on a regular basis, understanding how technology enhances our work must put us at the center of everything. But it can never and should never replace our ability to truly connect with each other.
We can always implement technology solutions to empower our employees, eliminate friction and improve performance, but if a culture is not based on collaboration, technology can often act as a barrier to building bridges within an organization.
At the heart of every company, we want to build a culture where collaboration is not only useful, but necessary. Whether our colleagues are global, across a country or down the hall, we need to share ideas and encourage voices from different perspectives to be heard.
Technology Vs The Human Touch
Before implementing a new technology solution, take the time to understand what your team needs and wants. Look at different solutions across teams to gain internal buy-in and ensure the technology truly fits the need.
I am excited to work for a company that is dedicated to making people healthier and happier through nutrition and has a global workforce that reflects our customer base.
I encourage everyone to put their phones down and, whenever possible, walk down the hall to talk to a colleague. While conference calling is great, I encourage our teams to make video conferencing an integral part of all communication.
With video technology, we can not only hear a person’s voice, we can understand many non-verbal signals. Do the people I’m talking to understand what I’m saying? Did I just feel someone’s discomfort with a presentation?
Tech Companies Bring Back The Human Touch
Anyone trying to contribute ideas but getting blocked? Meeting our colleagues provides more information, a richer conversation and an opportunity to build deeper relationships.
Having worked in a global CIO role for many years, I find it important that executives truly understand what it’s like to live in another country and how culture affects technology decisions and use.
For example, I’ve taken teams to China and given them mobile phones to navigate a city, buy groceries, and rent a bike while communicating via WeChat.
Through these experiences, these leaders begin to truly understand what it’s like to complete the daily tasks of their country colleagues and clients. They learn firsthand about the technological sophistication and regulations of some countries and the incredible challenges others face.
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Nothing can replace key internal stakeholders who face challenges and opportunities for themselves without our global team stepping into their shoes.
We spend a lot of time thinking about improving our technological tools. From our servers to our laptops to our devices, energy is key to our efficiency. Like our digital team, people need to take some time to recharge. This means stepping away from your device and desk, to sit with colleagues over coffee.
Teams recharge in different ways and take time to think, walk, relax, not search and post, give opportunities to recharge, recharge creative thinking.
As leaders, we have a huge responsibility to enhance our existing technology tools with innovative solutions. Every day there is an incredible new opportunity to introduce our organizations to technologies that improve performance and streamline work functions
Technology And The Human Touch
Although our role is focused on the continuous evolution of our companies, we must be careful not to follow every “shiny thing” at the risk of losing the human touch of connecting with people.
So, put down your phone and tablet. Walk across the hall and chat with a colleague, make all your calls (where possible, video calls), and take time to recharge not only your devices, but yourself as well.
Rhonda Vetere serves as Chief Information Officer of Herbalife Nutrition with responsibility for leading the company’s information technology strategy and implementation. Having joined Herbalife Nutrition in November 2019, Ms. Vettere is an experienced CIO/CTO (Chief Technology Officer) and global executive leader whose passion is transforming businesses while building high-performing teams and leading digital transformation.
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During your free trial, you can cancel at any time with a single click on your “Account” page It’s that simple. Health is one of the most valuable goods of man, unique to all, different from all other goods and wealth. It is given at birth, and once taken it is time to leave this world. It is also in human nature that life should last forever, and the knowledge that if you are not sick you will leave this world is the foundation of destruction and suffering.
For this reason, we must always define health in the context of ethics, compassion, and empathy, where medical care and medical art integrate psychological and social well-being and biophysical balance.
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In recent years, many have been surprised by the progress we have made in creating the latter, but as medical professionals or even patients, are we keeping our commitment to compassion and moral support for the sick? Or are we doing enough to maintain the bridge between virtue and physical needs?
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I think we don’t just because we don’t want it, but because we don’t get the whole picture. Technology is moving fast, but healthcare is not; We see fragmented excellence and unrealistic achievements.
We are so involved with technology that we have forgotten that there is a human variable in the equation of any good healthcare delivery system. Such disconnection can be due to various reasons:
Pair Artificial Intelligence With A Human Touch, And You’re Sure To Thrive
It can be of significant financial gain to the startup industry that the technology they are about to unveil is their market silver bullet. Either a general assumption that technology is the solution to human survival and immortality, or the cure of the sick, is a distraction from the reality of the difference between correcting laboratory experiments and solving a mathematical equation created from laboratory data using sophisticated algorithms.
Or maybe subconsciously, we see robotic medicine as an immortal entity and strive to be eternal with the help of machine and deep learning technologies.
“At a time when unethical artificial intelligence is about to conquer rote and precision tasks, there will be an even more urgent need for empathetic, caring and creative clinicians.”
As we navigate toward precision medicine, and as healthcare professionals, we need to acquire new skills in keeping with artificial intelligence and ever-advancing healthcare technology in general.
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That is, of course, if we want to retain the true meaning of medical practice. Yes, it requires extra persistence, talent and interest. There will be a steep learning curve with resistance from the healthcare community and an overzealous attitude from technologists, especially those with even the slightest knowledge of the healthcare industry.
We are entering a jungle of healthcare markets disrupted by technologies that are poorly regulated or unregulated. Physicians need to get out of the woods and look at the bigger picture.
Yes, we must come to a different mindset, avoid politics and monopolies and maintain independence at every individual point, be it patient, doctor or healthcare stakeholder. Do things smart and not necessarily hard.
Medical school curricula should include basic technology skills, be it healthcare IT or deep learning, as well as learning to use a stethoscope from an internist or a scalpel from a surgeon. The idea of a robot literally taking over the practice of medicine is nothing short of absurd and unethical.
The Human Touch
Technology and science are the immortal legacy of all humans despite their existence
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